Having to rely on other people all the time is one of the most difficult parts of life in a wheelchair. Those of us who use wheelchairs and other mobility assistance devices don’t need more difficulty in our lives. But that’s what we get when we try to exercise our basic right to move around the country.
Accessibility — on airlines, on streets, in buildings, and in software and devices — isn’t a convenience issue. It’s a human rights issue. Basic things are supposed to be available to everybody. Whole communities can be denied access to those things because of some bigot who refuses to serve “Those Kind of people” based on God knows what. A person who has a mobility impairment can also be denied access because the ramps at their nearest public transportation station were vandalized a few months ago at a certain station and were never repaired.
The end-result is the same.
There’s some optimism in Sawyer Rosenstein’s story; he’s had similar problems with JetBlue and United, and reports that both airlines took his complaints seriously and addressed the underlying problems.