My iPhone woke me up at 7:30 AM on Sunday and about 9 AM today. The first time, it was an alarm that I’d set and it meant that it was time to pull on clothed, pull batteries out of chargers, and head off to the last MIT Flea Market of the year. Today, it was a phone call from a friend with a Mac problem. Yesterday’s wake-up was better.
When people call me in tech emergency, they’re hoping that the conversation will go something like this:
“I don’t know. It was working fine, but now when we push the power button it sputters for like two seconds and then goes dark again.”
“I can’t believe the magic Fix-O-Matic button didn’t work.”
“‘Magic Fix-O-Matic button’. There’s a big button inside the machine that automatically diagnoses your Mac and solves every conceivable problem, from a faulty prefs file to your hard drive being struck by a meteor. Have you pushed it?”
“I didn’t even know it existed.”
“Well, that’s why Apple hides it inside. Only paid Apple techs are supposed to know about it, so…schtumm.”
Sadly, it almost never goes like that. Instead, there’s an hour of me being very patient as the friend fails to understand what I’m trying to explain to him, and then my friend being very patient as I fail to understand his description of what happened after he did what I told him to do. If the friendship survives a session of phone diagnostics then we really ought to just go ahead and have sex, regardless of the friend’s gender. We’ve already determined that nothing can possibly screw this relationship up.
But today my friend’s dream came true because it was indeed a “Fix-O-Matic Button” situation. Unplug everything, pop the latch, find the power manager reset button just above the battery, give it an authoritative press, close ‘er up, plug everything back in, wait a few moments, and then power back up.
There was a bit of a hiccup when there proved to be too many air molecules between the video port and the end of the monitor cable, but otherwise, all was well.